The online shop functioning under the internet address PVshop.eu is operated by EBORX Sp. z o.o. (Ltd.) with headquarter in Poland/Cieszyn at Kojkowicka 2 street, entered in the register of entrepreneurs Regional Court in Bielsko Biała, 7th Economic Department of the National Court Register at number KRS 0000282311 and VATUE-PL5482520142, as well as REGON-240625180.
EBORX Sp.z o.o. provide sales only to institutional customers and legal persons (installers, project developers, wholesalers) based on valid VATUE registration, or european exporting procedures (IE599). In case of Polish customers, validation of NIP/Regon is required. We do not provide sales to individual customers or private persons.
Shop – an internet shop functioning at the address PVshop.eu selling products by way of the Internet.
Working day – means all the days during the week from Monday till Friday, except for the days which by law are free from work.
Customer – it is a legal person making a one-time or repeated purchase in the Shop.
Customer’s account – it is a base containing a Client’s data used to realize the made orders, the history of orders, data concerning payments on account of orders.
Accepting and realizing orders
- a choice of the ordered goods
- a transfer method and delivery address to which the invoice should be issued (different addresses possible)
- a choice of the payment method
- The shop runs a sale of goods by way of the Internet. The information on the subject the goods are put on PVshop.eu.
- Orders from Clients are accepted via websites and PVshop.eu. Immediately after an order has been made a Client receives an e-mail stating that the order has reached the Shop.
- A Client by making an order concludes a sale contract of the ordered goods with the Shop.
- An order includes:
In case of one-time orders, first-time orders or orders made from a newly created Client’s account, a Client receives an e-mail requesting confirmation of the order made at the website and after that the Shop starts the realization of the order after having received the confirmation from a Client.
An order will be realized provided that the merchandise is in stock. In case of a situation when a merchandise is currently out of stock a Client is informed about the state of an order and he takes a decision regarding its realization (partial realization or cancelling the whole order).
A limited number of products are intended for promotional sale and the realization of orders follows according to the order of received order confirmations on these products until the supplies covered with this sale form are ran out. An invoice is issued to every order.
Changes in orders
Changes in orders can be made until they are realized (which is the moment when they are handed over to transfer). A client can cancel the whole order until it is transferred. Making the aforementioned changes is possible only via e-mail contact at the address info[ad]pvshop.eu
Changes in the order which are made via e-mail will be introduced only after a Client has been verified as the owner of the account or the order. Modifications in orders passed via e-mail concerning the change of the amount of the ordered product, the type of the ordered product, the address of a Client, the address of a delivery, and containing information regarding the return of an overpayment will be accepted to realization only in cases when the instruction will be passed from the e-mail registered on a Client’s account or given during the filling in of the data necessary to a one-time purchase.
Prices of goods
All the prices of goods on the website of the Shop are given in the EUR. Prices in other currencies are dependent on the rate compared to EUR. Prices given by each product are binding in the moment of making an order by a Client.
The Shop reserves the right to change the prices of their products in the offer, place new goods in the offer, conduct and cancel promotions on the websites of the Shop are introduce changes.
The aforementioned right has no influence on the prices of the goods in orders made before the date in which the change of the price was introduced, conditions of promotions and sales.
The delivery of the products takes place in a way chosen by a Client and specified in the order.
When Clients of the Shop use promotions included in the free transfer for the bought goods and subsequently use the entitled the Buyer possibility of returning the goods in determined by regulations periods, the price of return will be decreased by the price of transfer established according to the real transfer price in effect on the day of sending the product to a Client.
Order realization time
It is the time which passes since the order has been accepted to realization up to the moment when the ordered products from the Shop are given to transfer by way of a chosen by a Client form of delivery, and only working days are included. Orders for products having various realization times are sent after the whole order has been collected.
Orders are delivered by way of courier service to the address indicated by a Client or to the Supply Point indicated by the service of the Shop, depending on a Client’s choice made while placing an order.
The method and the declared by the carrier date of delivery on the terrain of the European Union: 2-10 working days. The dates given are the approx dates, declared by the international courier companies.
The Shop does not take any responsibility for not delivering or delays in delivering the product caused by a wrong address stated by a Client.
Payment forms and overpayments
The realization of an order begins after the procedure of placing an order by a Client has finished, which is after the electronic transfer payment, bank transfer payment. The realization of the payment begins after the Shop has received a confirmation from the bank, that the operation had been executed correctly.
In case of chosen products the Shop reserves the possibility to exclude certain ways of delivering the products or payment methods.
All the goods included in the Shop come from a legal source, are original and have the producer’s warranty of quality.
If after receiving a product a Client finds defects in it, he can use the rights of the warranty directly from the producer of the product or in recommended services (in case of products under the producer’s warranty).
A Client has the right to complain about the product in the Shop when:
- A product has mechanical damages which were caused during transport (in case of the courier service the package should be checked after it was delivered and if necessary, a protocol should be written out in the presence of the courier).
- Inconsistency of the product with the product in the order, or
- Manufacturing defects, however in this case the product is covered by the warranty. It is possible to exchange it or receive a repayment in the amount of the purchase price. The warranty does not cover or the repayment is not given in case of devices directly or indirectly connected or cooperating with the product which is under the warranty.
In this case please contact the service of the Shop at the e-mail address sales[ad]pvshop.eu in order to submit the erroneousness. Next, after receiving a confirmation of accepting the application along with the identification number of the return parcel given by the service of the Shop, the product should be sent back as an economic insured parcel to the address of the operator of the Shop:
EBORX Sp. z o.o.
ul. Kojkowicka 2
The purchase invoice and the warranty card with a filled in ‘complaint/return’ section on the rear side should be attached to the product before sending it.
The Shop does not receive any parcels sent back on cash on delivery.
The complaints are investigated during 14 days from the receiving date of the product. In case of acknowledging the complaint the damaged product is fixed or exchanged to a new one and if this is not possible (for example, if the product is currently out of stock), the Shop will return the Client the equivalent of the purchase price or offer other available products. The cost connected with sending the damaged product is repaid after a positive investigation of the complaint.
The differences in products which can be the result of different screen parameters are not a base for a complaint.
The User has the right to get to know the operation manual of the purchased product. Damages caused in result of inappropriate use of the product are no a base for a complaint.
A Client has the right to file a complaint during 2 years from the purchase date under the condition that he notifies the Shop about a fault in 2 months from finding an inconsistency of the product with the contract and submitting the purchase invoice and warranty card attached to the product.
The sale contract is concluded between a Client and EBORX Sp. z o.o. Company.
Consolidating, securing, and making certain decisions of the contract accessible takes place by sending a print to a Client along with a VAT invoice.
The goods presented at the website of the Shop are not an offer as defined by the Civil Code.
The appropriate court for investigating disputes resulting from the sale contract is the court appropriate for the seat of the defendant or the court appropriate for the place of executing the contract.
In cases not regulated in the following Regulations the regulations of the Civil Code and the regulations of the Law about particular consumer sales conditions and the change of the Civil Code, and the regulations of the Law about the protection of certain consumer’s laws and responsibility for the damage made by a dangerous product are in force.
In case of Clients who are not consumers the regulations of the VII section of the following Regulations are not applied.
The Shop reserves the right to change the Regulations. All the changes in the Regulations are in force since the date on which they were put at the website. Orders placed before the change of the Regulations are realized in accordance to the Regulations in force on the day of the purchase.
If a Client uses the website of the Shop he accepts the following Regulations.
Copyright © 2014 EBORX Sp. z o.o. All rights reserved. The trademarks and brands listed are the property of their owners.